Privacy Policy

Effective Date: 21 January 2026

At Empowear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, shipping and billing addresses
Payment Information: Credit card details and payment information (processed securely through our payment providers)
Order Information: Purchase history, product preferences, and order details
Account Information: Username, password, and account preferences if you create an account

We also automatically collect certain information when you visit our site:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Information: Pages viewed, time spent on pages, links clicked, and other browsing behavior
Cookies: We use cookies and similar tracking technologies to enhance your experience

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, products, and services
Send you marketing communications (with your consent)
Improve our website, products, and customer service
Prevent fraud and enhance security
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers, email service providers)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights and safety

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at privacy@empowear.com.au.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.