Refund policy

Return & Refund Policy

Last updated: January 2026

Thanks for shopping with Empowear. Because our items are print-on-demand (made-to-order), we have a slightly different return process than traditional retail.

1) Returns, exchanges, and refunds (summary)

Defective, damaged, or incorrect items: Eligible for a free replacement or refund if you contact us within 30 days of delivery.
Wrong size / changed mind / didn't like the item: Because items are made to order, we do not accept returns for these reasons (see Section 3).
Order issues: Contact us at hello@empowear.com.au and we'll help.

2) Eligibility for a free replacement or refund (quality issues)

If your item arrives misprinted, damaged, or defective, or you received the wrong item, you're eligible for a resolution.

To be eligible, you must:

Contact us within 30 days of delivery, and
Provide:
- Your order number
- A clear photo of the issue (and packaging damage if applicable)

Once verified, we will offer (at our discretion):

A free replacement shipped to you, or
A refund to your original payment method

3) Items that are not eligible for returns/exchanges

Because our products are made-to-order (print-on-demand), we do not accept returns or exchanges for:

Wrong size ordered
Change of mind / buyer's remorse
Preference-based reasons (color expectation, style preference, etc.)
Normal minor variations that can occur in printing/production

We strongly recommend checking the size chart on each product page before ordering.

4) Exchanges

We do not offer exchanges for size/fit issues. All items are made-to-order and cannot be restocked.

5) How to request a return/refund for an eligible issue

To start a request, email hello@empowear.com.au with:

Order number
The item(s) affected
A description of the issue
Photos showing the issue

Do not send items back unless we provide written return instructions. Unapproved returns may not be processed.

6) Refund timing

If a refund is approved:

Refunds are issued to the original payment method
Processing time is typically 3–5 business days after approval (banks/payment providers may take additional time)

7) Return shipping costs

If the issue is our error (defect, damage, wrong item), we will cover the cost (either by replacement without return, or by providing instructions).
For non-eligible reasons (wrong size, change of mind), return shipping is not applicable because we don't accept those returns.

8) Cancellations / order changes

Because production begins quickly, cancellations or changes are only possible within 2 hours after placing the order. After that, the order may already be in production and can't be changed.

Contact hello@empowear.com.au immediately if you need to correct an address or order detail.