Shipping

Last updated: 21 Jan 2026

At Empowear, all products are made to order and shipped from within Australia. This helps reduce overproduction and waste while keeping delivery times reasonable for our Australian customers.

1. Where we ship

We currently ship within Australia only.

Orders with a delivery address outside Australia will be cancelled and refunded (if charged) as we do not offer international shipping at this time.

2. Order processing & production time

Because our apparel is made to order, we need some time to print and prepare your items before they are shipped.

Production time: typically 2–7 business days
During busy periods (sales, holidays), production may take a little longer.

You’ll receive a shipping confirmation email with tracking details once your order has been produced and dispatched.

3. Shipping options & rates (Australia)

All orders are shipped via reputable Australian carriers (e.g. Australia Post or similar), with tracking.

Typical options (as shown at checkout):

Standard Shipping (Australia-wide)
- Rate: Calculated at checkout based on order size/weight and destination.
- Estimated delivery time after dispatch:
  - Metro areas: usually 2–6 business days
  - Regional/remote areas: usually 3–10 business days
Express Shipping (where available)
- Rate: Higher than standard; calculated at checkout.
- Estimated delivery time after dispatch:
  - Most metro areas: usually 1–3 business days
- Express shipping speeds up delivery once shipped; it does not shorten the production time.

Note: All timeframes are estimates provided by the carriers and are not guaranteed. Weather, public holidays, and carrier delays can affect actual delivery times.

4. Estimated total delivery timeframe

Your total time from order to delivery is:

Production time (2–7 business days)
+
Shipping time (see above)

In many cases, orders arrive sooner, but please allow for the full timeframe, especially during peak seasons.

5. Tracking your order

Once your order has shipped, you will receive a shipping confirmation email with a tracking link or tracking number.
You can use this link/number to follow your parcel’s progress on the carrier’s website.
If you have not received tracking details within 7 business days of placing your order, please contact us at hello@empowear.com.au with your order number.

6. Incorrect or incomplete address

Please double‑check your shipping details at checkout.

If you notice an error in your delivery address, contact us as soon as possible at hello@empowear.com.au.
We can usually update your address before your order goes into production or is shipped, but we cannot guarantee changes once the order has been processed.
Empowear is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.
If a parcel is returned to us due to an incorrect address, we can reship it to a corrected address, but additional shipping fees may apply.

7. Delays, lost or damaged parcels

We do our best to ensure your order arrives safely and on time, but occasionally issues can occur in transit.

Delays: Carrier delays, severe weather, public holidays, or other factors beyond our control can impact delivery times. We appreciate your patience in these situations.
Marked as delivered but not received:
- Please first check:
  - Around your property and with other household members
  - With neighbours or your building manager
  - Your local post office or collection point
- If you still cannot locate the parcel, contact the carrier using your tracking number, and then email us at hello@empowear.com.au so we can assist where possible.
Damaged in transit:
- If your order arrives damaged, please contact us at hello@empowear.com.au within 30 days of delivery with:
  - Your order number
  - Photos of the damaged item(s) and packaging
- We’ll review your case and, where appropriate, arrange a replacement or other suitable resolution in line with our Return & Refund Policy.

8. Changes and cancellations

Because our products are made to order:

Order changes or cancellations can usually only be made within 2 hours of placing your order.
After this window, your order may already be in production and we cannot guarantee changes or cancellations.

If you need to modify or cancel an order, please email hello@empowear.com.au immediately with your order number and request.